Here are some troubleshooting tips for Reolink Duo. You may check whether your camera's issue is listed below. If not, you may go to the Troubleshooting section to find suggestions for more issues or you may contact Reolink support for help.
WiFi connection failed while setting up Reolink Duo.
If you hear the double-tone sound or "Connection to the Router failed" during the initial setup, it means the camera failed to connect to the router. please follow this guide to troubleshoot the issue.
Cause 1. The WiFi-SSID or password is incorrect
Solution: Please double-check and ensure the WiFi-SSID and password you entered in the Reolink app is correct.
Cause 2. The encryption method of your Wi-Fi is not compatible with the camera
Solution: Please enter the SSID and password using characters from the English keyboard only. And check your SSID is within 31 characters.
Cause 3. The camera is too far away from the router
Solution: Put your camera close to your router to ensure a strong Wi-Fi signal and set it up.
For more information, please check Wi-Fi Connection Failed when Setting up Lumus, Battery-Powered Cameras and E Series.
What should I do if there is a color difference between the two lenses of Reolink Duo?
If you find there is a color difference between the two lenses of Duo, please follow this guide to troubleshoot the issue.
Cause 1. Environmental factor
Solution: Go to Settings-Display-Brightness to adjust the brightness setting to make it work better.
Cause 2. Hardware defect
Solution: Hard reset the camera
For more information, please check What should I do if there is a color difference between the two lenses of Duo PoE?
Why the battery doesn't last as expected?
The expected battery life is calculated through tests under controlled laboratory conditions. The actual battery life may vary depending on configurations, battery models, and many other factors. There're several possible causes worth mentioning during the use of Reolink battery-powered cameras.
Cause 1. Frequent PIR alarms
Solution: Set up a suitable PIR sensitivity and schedule.
Cause 2. Frequent log-in and live-view
Solution: Avoid logging in the camera too frequently. Only access the camera when necessary.
Cause 3. Weak WiFi connection
Solution: Please install the cameras near the router to ensure that there is a stable and strong WiFi connection between the router and the cameras.
For more information, please check Why Battery Doesn't Last as Expected.
Why the PIR sensor is triggered too late?
When people or objects appear in the detecting area, PIR could not be triggered immediately, please follow this guide to troubleshoot the issue.
Cause 1. The camera was installed too high or the installation angle of it was improper
Solution: Install the camera at a height of 2-3 meters above the ground.
Cause 2. The PIR sensitivity was too low
Solution: Raise up the sensitivity.
Cause 3. There are glass or other obstacles between the camera and intruders
Solution: Change the mounting place of the camera or remove the obstacles if convenient.
For more information, please check PIR Sensor is Triggered Too Late.
Fail to bind the camera to the cloud.
If you fail to bind the camera to the Reolink Cloud, here are 3 possible causes of the problem for your reference, and you can follow the tips to solve it.
Note: The models supported by Reolink Cloud in some countries may be different. Please take the information on cloud subscription page for reference.
Cause 1. Incorrect operation
Solution: Make sure that you have bound the camera to the Reolink Cloud via Reolink App in the correct way.
Cause 2. Poor network connection
Solution: Raise up the sensitivity.
Cause 3. Already bound to another account
Solution: Check if you have bound this device to another Reolink Cloud account before. If so, log in to that account, unbind the camera from the cloud plan and delete it from the device list on Reolink App. Then, you can bind the camera to your current account again.
For more information, please check Fail to Bind the Camera to the Cloud - Reolink Cloud Troubleshooting.