Here are some troubleshooting tips for Reolink Duo 4G. You may check whether your camera's issue is listed below. If not, you may go to the Troubleshooting section to find suggestions for more issues or you may contact Reolink support for help.

  • Why data is consumed fast?

    If you find that your camera has consumed much data during normal use, here are some possible causes for your reference:
    Cause 1. When the camera is working, it will send continuous heartbeat packets to the server to keep the connection, which will consume about several MB/ day
    Cause 2. Watching live streaming, playing recordings, uploading videos to cloud, sending push/email notifications will also consume data. especially connect the camera and playback videos in Clear mode. You may reduce the use of these functions to save data consumption
    Cause 3. A poor network connection will consume more data than a normal connection since it will send more connection packages to the server
    For more information, please check Why Data is Consumed Fast. 

  • What should I do if there is a color difference between the two lenses of Reolink Duo?

    If you find there is a color difference between the two lenses of Duo, please follow this guide to troubleshoot the issue.
    Cause 1. Environmental factor
    Solution: Go to Settings-Display-Brightness to adjust the brightness setting to make it work better.
    Cause 2. Hardware defect
    Solution: Hard reset the camera
    For more information, check out What should I do if there is a color difference between the two lenses of Duo PoE?

  • Why battery doesn't last as expected?

    The expected battery life is calculated through tests under controlled laboratory conditions. The actual battery life may vary depending on configurations, battery models, and many other factors. There're several possible causes worth mentioning during the use of Reolink battery-powered cameras.
    Cause 1. Frequent PIR alarms
    Solution: Set up a suitable PIR sensitivity and schedule.
    Cause 2. Frequent log-in and live-view
    Solution: Avoid logging in the camera too frequently. Only access the camera when necessary.
    Cause 3. Weak WiFi connection
    Solution: Please install the cameras near the router to ensure that there is a stable and strong WiFi connection between the router and the cameras.
    For more information, please check Why Battery Doesn't Last as Expected.

  • PIR sensor is triggered too late.

    When people or objects appear in the detecting area, PIR could not be triggered immediately, please follow this guide to troubleshoot the issue.
    Cause 1. The camera was installed too high or the installation angle of it was improper
    Solution: Install the camera at a height of 2-3 meters above the ground.
    Cause 2. The PIR sensitivity was too low
    Solution: Raise up the sensitivity.
    Cause 3. There are glass or other obstacles between the camera and intruders
    Solution: Change the mounting place of the camera or remove the obstacles if convenient.
    For more information, please check PIR Sensor is Triggered Too Late.

  • Fail to bind the camera to the cloud.

    If you fail to bind the camera to the Reolink Cloud, here are 3 possible causes of the problem for your reference, and you can follow the tips to solve it.
    Cause 1. Incorrect operation
    Solution: Make sure that you have bound the camera to the Reolink Cloud via Reolink App in the correct way.
    Cause 2. Poor network connection
    Solution: Raise up the sensitivity.
    Cause 3. Already bound to another account
    Solution: Check if you have bound this device to another Reolink Cloud account before. If so, log in to that account, unbind the camera from the cloud plan and delete it from the device list on Reolink App. Then, you can bind the camera to your current account again.
    For more information, please check Fail to Bind the Camera to the Cloud - Reolink Cloud Troubleshooting.