Applies to: Reolink Go, Reolink Go PT, Reolink Go Plus, Go Series G330, Reolink Go PT Plus, Go Series G430, Reolink Go Ultra, Go Series G340, Reolink Go PT Ultra, Go Series G440, Reolink Go Ranger PT, Go Series G450, KEEN Ranger PT, Reolink Duo 4G, Reolink Duo 2 LTE, Duo Series G750, Reolink TrackMix LTE, Trackmix Series G770, Reolink TrackMix LTE Plus, TrackMix Series G780, Reolink TrackMix Wired LTE, Trackmix Series G765.

If your camera needs to be imported APN information, please follow the following steps:

Preparation:

Before you begin, please make sure you have the following tools and equipment ready:

  • A computer
  • A 16GB or 32 GB microSD card

Step-by-Step Instructions:

1. Create a txt file named "my_custom_apn" on a computer. Please note the file name my_custom_apn.txt cannot be changed. Or you may contact Reolink support to provide you with the txt file format.

apn file

2. The file content is as below

apn=
username=
password=

eg:apn=1234455
username=admin 
password=123 (you could contact the mobile carrier to know your SIM card's username, password, and APN)

apn content

3. Upload the "my_custom_apn.txt" to the root directory of your Micro SD card. Please make sure your SD card is 16GB or 32 GB in FAT 32 format.
4. Power off the camera, then install the SD card and power on the camera. Please wait for about 20 seconds and press the reset button with a needle to factory reset the camera.

5. Once reset, you will see the status red led light flash 3 times during the factory reset process.

The camera will update the APN information automatically, then reboot and you will see solid blue led light for 3s after that red solid led will light up, then you will hear"APN setting has been imported successfully. Network connection succeeded" voice if import the APN is successful.