Applies to: C1; C1 Pro; C2; RLC-210W; RLC-211W; RLC-410W; RLC-410WS; RLC-411WS; Lumus(Not recommended); E1 Pro(Not recommended)
Note: Please refer to this article to check on the steps of the initial setup: How to Initial Setup for WiFi NVR on the Monitor
Phenomenon: On the WiFi NVR monitor, it shows Vidoe Loss or a black screen
Cause 1: RLC-211W can't be added to the WiFi NVR when you first set it up
Solution 1: Make sure the camera is powered on. Refer to this article to reset the camera. Refer to: How to Reset Bullet or Dome Cameras Press the reset button until you hear the voice prompt and then release the reset button.
And go to Menu ->Network ->WiFi Setting page. Let the camera scan the code on the WiFi Setting page.
Cause 2: The distance between the camera and the WiFi NVR is too far.
Solution 2: Please move the camera close to the NVR.
Cause 3: The antennas of the camera are not tightened.
Solution 3: Please tighten the antennas of the camera.
Cause 4: The WiFi channel is not the one that the camera can support.
Solution 4: Please change the WiFi channel. You need to log in to the router management interface and then find the wifi channel. And you can find there is a login address on the router to let you log in to its management page by using a computer/phone.
For 2.4GHz WiFi, the camera can support wifi channel from channel 1~13.
For 5GHz WiFi, the camera can support the following wifi channels:
Cause 5: The WiFi setting of the WiFi NVR is Station mode
Go to Menu ->Network ->WiFi Setting ->WiFi Mode page to choose AP.
Cause 6: The resolution of the camera is higher than 2MP
Solution 6: Please adjust the resolution of the camera. Refer to: Which Cameras Can I Use my Reolink WiFi NVRs with