False Alert

Applies to: B400; B800; D400; D800; RLC-410; RLC-410-5MP; RLC-410S; RLC-411; RLC-411-5MP; RLC-411S; RLC-411S-5MP; RLC-420;RLC-420-5MP; RLC-422-4MP; RLC-422-5MP; RLC-423; RLC-423S; RLC-511; RLC-520; C1; C1 Pro; C2; C2 Pro; E1; E1 Pro; E1 Zoom; Reolink Lumus; RLC-210W; RLC-410W; RLC-410W-5MP; RLC-410WS; RLC-411WS; RLC-411WS-5MP; RLC-422W; RLC-423WS; RLC-511W;RLC-422W-5MP

PoE and WiFi cameras identify the motions by comparing the two frames (before and after). If there is a difference between the two frames, the alarm for motion detection will be triggered. 

For example, false alarms from day/night mode shifts are unavoidable due to the working principles & algorithm of motion detection. Intensive motion like rain/snowflakes, insects attracted by IR lights, may also cause frequent alarms which may not have a good solution to it.

When you found out that no motion in the recorded videos but the camera triggers an alarm. Here are some suggestions for you.

Cause: Install the camera in a scene that is prone to false alarms.

Solution:

1. Set the proper motion detection area on the camera, refer to How to Setup Motion Detection Area for Reolink Cameras
2. Please lower the sensitivity for the camera, refer to How to Configure Motion Detection Sensitivity for Reolink Cameras