Apply to: E1, E1 Pro, E1 Zoom, Reolink Lumus, Argus 2, Argus Pro. Argus PT, Argus 3
If you keep hearing the repeated Ding sound or "Please run Reolink App, add the camera and set it up" instead of moving on to the next step when setting up cameras via the client, it means the camera failed to read the QR code on your computer.
Here are some causes for your reference:
Cause 1. The Lens is Dirty so that a Clear QR Code Image Cannot Be Obtained
Solution: Wipe the camera lens with a dry paper towel. For the initial setup, you can remove the protective tape on the lens.
Cause 2. The Screen is Too Near or Too Far From the Camera
Solution: Adjust the angle and the distance to make sure that the screen is 90° vertical to the camera at about 20cm (8 inches) away.
Cause 3. The Light is Too Dim for the Camera to Recognize the QR code
Solution: Adjust the brightness on the computer screen to make sure the camera can scan the QR code and also do the operation in a bright environment.
Cause 4. The WiFi SSID and Password are Too Long
Solution: If your home SSID and password are too long, the QR code generated on your phone app will be complicated, then it will be hard for the camera to recognize.
It's suggested to set the WiFi SSID and password shorter and does not contain special characters to scan again.
If none of the options above can solve the problem, please contact the Reolink support for further help.