If there is any porblmes in your cameras/NVRs, you can make self-check at our Support Center. If you still fail to solve the problem or you don't want to check problems by yourself, you can contact Reolink support by reporting your problem to the email: firstname.lastname@example.org or you can submit a request at the link, https://support.reolink.com/hc/en-us/requests/new
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