If your order is within the 30-day return window and you no longer need the item or prefer not to keep it, you can request a return or exchange by contacting our Support Team.
Simply select the "Warranty Request" option when creating a ticket on our Create a Ticket page.
For more warranty information, refer to the Reolink Warranty Policy.
If you have any concerns while using the product, our team may first assign a technical specialist to assist you. You can share the details of your concern with our Support Team by filling in all the required information.
We recommend working directly with our technical specialists to explore whether any adjustments, tips, or settings could help improve your product’s performance.
By cooperating with the troubleshooting process, we can better identify the root cause together. This helps to avoid unnecessary returns or replacements, and ensures that any replacement provided will truly address the concern.
Our goal is to resolve the matter as quickly as possible, or, if necessary, confirm that a replacement will be the most effective solution.