If your product is out of warranty, our support team still provide the troubleshooting service.
But it is not available for a free replacement. If you still want to replace the camera, there may be a high repair fee which would be equivalent of the product value. So we advise to purchase a new one which is more favorable, with additional features that better meet your expectations and the new product will have 2-year warranty. If you register the new model, you can also receive an additional 6-month extended warranty. Register to Extend Your Warranty
You can contact Reolink Support to get a special discount on purchasing a new model if your old camera is out of warranty.