If your product is out of warranty, our support team still provides the troubleshooting service for free.
But it is not available for a free replacement.
If you would like to have the camera fixed, please note that there may be shipping and inspection fees, which could add up to a total cost close to the product’s value. Additionally, the process might take a considerable amount of time.
Considering these factors, this may not be the most cost-effective solution. With the rapid advancements in technology, our newer models offer enhanced features and improved performance, which may better meet your expectations.
Therefore, we recommend purchasing a new unit, which is a more favorable option.
- Reolink general models are covered by a 2-year limited warranty. And an extra 6-month extended warranty when you register your general model. Register to Extend Your Warranty
- Reolink Professional Series are covered by a 3-year limited warranty.
- Refurbished products are covered by a 1-year limited warranty.
You can contact Reolink Support to get a special discount on purchasing a new model if your old camera is out of warranty.