Where is My Order?

In general, we will process your order within 1 working day in our system and the packages will be sent out to our forwarders within 2 working days.

After shipped out, you will receive an email with tracking number and tracking link.

For delivery time, please refer to more details here: https://reolink.com/shipping-and-delivery/

If you didn’t receive the tracking number after 3 working days,

1) Please check your spam folder if there is an email with tracking number

2) Please check if the product your ordered is on pre-sale or back-order.

3) The email you filled while placing the order is wrong

If you cannot find in spam folder or the email address is wrong, please contact Support.