Introduction to the Camera Status on IP Channel Page of Reolink NVR

This guide will show you how to check the camera status through different versions of Reolink NVR user interfaces so you can identify problems like network disconnection, incorrect passwords, or account lockouts.

Applies to: Reolink NVRs

Reolink NVRs have two kinds of user interface. You can confirm the user interface of your NVR according to the hardware version before checking this guide, refer to Comprehensive Guide to Reolink NVR Hardware Versions.

Table of Contents

Via Reolink NVR (New UI)

1. For RLN8-410 (N7MB01) & RLN16-410 (N6MB01) with firmware v3.6 and later

2. For RLN8-410 (hardware version H3MB18/N2MB02/N3MB01), RLN16-410 (hardware version H3MB18), RLN36 and RLN12W

Via Reolink NVR (Old UI)

Via Reolink NVR (New UI)

1. For RLN8-410 (N7MB01) & RLN16-410 (N6MB01) with firmware v3.6 and later:

There are three different camera statuses of the camera that is not currently accessible by the NVR:

• Went Offline: The camera might be powered off or disconnected from the network. 
• Incorrect account name or password: The password of the camera might have been changed to another one. Please click Modify to enter the correct password.
• Account locked: The account will be locked if the password is entered incorrectly too many times.

The camera status is accessible through the following methods:

Method 1: Check camera status on the Channel Management page

Go to Settings > Channel, and you will see the channel list of the NVR.

Note: If you don’t see your camera on the current page, you can click the right arrow at the bottom of the Channel Management page to view other channels.

Method 2: Check camera status on the Live View page

If the camera does not show the live video feed on the live view page, the status for the Reolink camera will show up instead.

Method 3: Check it on the Add Device page

Click the Add Camera button on the Live view page, and you will find the Add Device page.

The Devices to Add section lists cameras that are on the same local network as the NVR but have not yet been added. Once identified by the NVR, these cameras will appear here. To add a camera, click the plus (+) icon.

The Added Devices section lists the cameras that are online or have the incorrect password. It also lists the IP address and the channel of the camera.

2. For RLN8-410 (hardware version H3MB18/N2MB02/N3MB01), RLN16-410 (hardware version H3MB18), RLN36 and RLN12W:

Check the camera status on the IP channel page:

Click Add Camera on the Live view page, and you will find the channel list and the camera's status.

If the camera shows Not logged in on the IP channel status, it means the camera is detected, but is not logged in. If you need to add it to the NVR, please add it to an available channel: How to Add Reolink Cameras to Reolink NVR (New UI)

Check the camera status on the Live View page

There are two types of status for Reolink Cameras on the Live View page of the Reolink NVR, like the picture below:

• Connection failed: The camera might be powered off or disconnected from the network.
• Incorrect account name or password: The password of the camera might have been changed to another one. Please click Modify to enter the correct password.

Via Reolink NVR (Old UI)