How to Get My Money Back?

Reolink offers refunds only for purchases made directly through our official online store. We have a 30-day return policy for customers who are not satisfied or no longer wish to keep the products within 30 days of purchase. To request a return, please contact our Support team within 30 days and provide the reason for the return. We will send return instructions via email.

For purchases made through other authorized agents, distributors, retailers, or offline stores, please contact the original seller for a refund.

Note: Customers are responsible for return shipping costs unless the product has a manufacturing defect.