Reolink offers dedicated warranty support tailored to different product categories. This article provides a clear overview of each warranty type and helps you quickly determine the coverage that applies to your product.

1. Warranty period

Reolink’s warranty periods differ depending on the product category.

Reolink Products (Excl. Professional Series) – 2-Year Warranty

All Reolink Products (Excl. Professional Series) are covered by a 2-year limited warranty.
This coverage applies to:

  • All Wi-Fi, PoE, 4G cameras

  • NVRs, Home Hub series

  • Video Doorbells, Battery-powered cameras

  • Security camera systems

  • Accessories and add-on components

Reolink Professional Series – 3-Year Warranty

Devices in the Reolink Professional Series are covered by a 3-year limited warranty. 
Products covered include:

  • Professional Series PoE and Wi-Fi cameras (for example, RP-PCB8M/RP-WCV8MZ)

  • Professional Series NVR models (for example, RP-PN8/RP-PN16)

Reolink Refurbished Products – 1-Year Warranty

A camera with a “Refurbished” mark on the body indicates that it is a refurbished unit. Refurbished products are covered by a 1-year limited warranty. These products undergo full testing and quality inspection before shipment to ensure reliable performance.

2. Warranty Coverage (Applies to All Categories)

Regardless of the product type, the warranty covers:

  • Full-device technical support throughout the coverage period

  • Assistance and guidance for device setup and operation

  • Replacement services for eligible devices

The warranty does not cover:

  • Damage caused by misuse, modification, or incorrect installation

  • Damage from Extreme Conditions (storms, flooding, electrical surges, etc.)

  • Unauthorized repairs or disassembly

3. Extend Warranty

Reolink offers a free optional extended warranty for eligible products.
If you register your brand new Reolink Products (Excl. Professional Series) within the original warranty period, you will receive an additional 6 months of coverage (enjoys 2.5 years of limited warranty in total).

To activate the extended warranty, simply register the product through Reolink’s official channels using your purchase information and device UID. Refer to Register to Extend Your Warranty.

Conclusion

Reolink’s warranty policy provides comprehensive coverage across all product types, clearly defining the period, coverage, and options for extended protection. This ensures users receive reliable support and peace of mind throughout the lifetime of their products. For detailed information on the specific warranty, please refer to Reolink Warranty.

Note: 

  1. An extended warranty is not offered for the Reolink Professional Series (3 years of limited warranty in total) or refurbished products (1 year of limited warranty in total).
  2. Warranty begins on the date the product is delivered to you. Please register the product within its warranty period.
  3. If you can’t locate your invoice, please refer to How to Get My Order Invoice.
  4. Online purchases include a 30-day return-for-refund guarantee.
  5. This warranty applies only to items bought through authorized Reolink channels (official online/offline store, distributors, and verified retailers/agents).
  6. For products bought from third parties, please contact the seller for warranty support.