Reolink provide FREE after sales and technical support for all Reolink customers. Please be aware if you encounter any claimed Reolink support that charges. Our FREE support covers requests related to Reolink products, while issues related user's computer, network or 3rd party software/product is out of our scope.
Our support service is FREE and you can reach us via below channels:
Submit a ticket via https://support.reolink.com/hc/en-us/requests/new
Send an Email directly to support#reolink.com (replace # with @)
Chat with us during our operating time: https://reolink.com/
Note: when chat is available, you can find a chat icon at bottom right of our website page, just click on it to chat with a live agent.
Currently, we don't have a dedicated US or international phone support service yet. For urgent support you can call our office via telephone: +86-755-86717302 (Mon-Sun, UTC+8 08 am to 09 pm).