If you fail to associate your camera with your cloud plan, you can check the following causes and tips to troubleshoot it.
Applies to: Argus 2, Argus Pro, Reolink Go, Reolink Go Plus, Reolink Go PT, Reolink Go PT Plus, Argus Eco, Argus PT, E1 Pro, E1, E1 Zoom, E1 Outdoor, Argus 3, Argus 3 pro, Argus 2E, Argus PT 2K, Reolink Duo, Reolink Duo 4G, Reolink Lumus, Keen Ranger PT
Cause 1. You haven't bound the camera to your Cloud account.
Solution: Make sure you have successfully done the initial setup of the camera with this Reolink account. Normally, the camera would be automatically bound to the logged-in account, or you can manually bind the camera. If you have a problem binding the camera, please check this troubleshooting guide.
Cause 2. The camera has been bound to another Cloud account.
Solution: If you have another Reolink account, log in to that account to check if the camera is bound to it. Unbind the camera from that account and bind the camera to the correct one. Then, you can associate the camera to a cloud plan under the correct account.
If the problem persists, please submit a request to our support team for further assistance.