With 2-Step Verification (also known as two-factor authentication), you can add an extra layer of security to protect your account. After setting up 2-Step Verification, you can sign in to your account in two steps using:

  • Something you know, like your password
  • Something you have, like your phone

Turn on 2-Step verification

  • Login to your Reolink account on Reolink official website and go to Account Details.
  • Under Security, find 2FA, and click Turn On. 
  • Use Email Verification to verify your identity. Click Send Code and you will received a verification code in your email account. Enter the verification code you received and hit Verify. 
  • Follow the on-screen instructions to install the Authenticator App.
  • Set up Authenticator App as instructed then click Next. 
  • Enter the verification code from the Authenticator App and click Next.
  • Done! 2FA is enabled successfully in your Reolink account.

Other verification method: backup codes

  • Under Security, find 2FA, and since it has already been turned on, click Check.
  • Under Backup Codes, click Get New Codes.
  • Use 2FA or Email Verification to verify your identity. After entering the verification code, hit Next.
  • Done! 10 new backup codes were generated for you.

Important: Never give out your backup codes to anyone.

You can print out or download a set of 8-digit backup codes and keep it in a safe place. Backup codes will be helpful if you lose your phone.

If you have any questions, click “Submit a request” below to contact the Reolink Support Team.