With 2-Step Verification (also known as two-factor authentication), you can add an extra layer of security to protect your account. After setting up 2-Step Verification, you can sign in to your account in two steps using:

  • Something you know, like your password
  • Something you have, like your phone

Turn on 2-Step verification

  • Login to your Reolink account on Reolink official website and go to Account Details.
  • Under Security, find 2FA, and click Turn On. 
  • Use Email Verification to verify your identity. Click Send Code and you will received a verification code in your email account. Enter the verification code you received and hit Verify. 
  • Follow the on-screen instructions to install the Authenticator App.
  • Set up Authenticator App as instructed then click Next. 
  • Enter the verification code from the Authenticator App and click Next.
  • Done! 2FA is enabled successfully in your Reolink account.

Other verification method: backup codes

  • Under Security, find 2FA, and since it has already been turned on, click Check.
  • Under Backup Codes, click Get New Codes.
  • Use 2FA or Email Verification to verify your identity. After entering the verification code, hit Next.
  • Done! 10 new backup codes were generated for you.

Important: Never give out your backup codes to anyone.

You can print out or download a set of 8-digit backup codes and keep it in a safe place. Backup codes will be helpful if you lose your phone.

If you encounter any issues during this process or have questions, don’t hesitate to contact Reolink Support Team via email.