Here are some troubleshooting tips for RLC-823A. You may check whether your camera's issue is listed below. If not, you may go to the Troubleshooting section to find suggestions for more issues or you may contact Reolink support for help.

  • Custom Alarm Sound is Too Small on the Camera

    If you find the customized siren for the camera is too low, here are some possible causes: 
    Cause 1. Sound Input Being Small for Phone
    Cause 2. Camera Being in a Noisy Environment
    Cause 3. The Speaker Sound of the Camera Being Too Small
    For more details, please click here.

  • Low Sound on the Phone/Computer When Using Two-Way Audio

    If the sound coming from phone is too low when you are using two-way audio, please troubleshoot from the below 2 points:
    Cause 1. Volume of the Phone/Computer is Set too Low 
    Cause 2. Improper Settings on the Phone/Computer
    Find more information, please check here.

  • No Sound on the Reolink Client Side When Using Two-Way Audio

    When using 2-way audio, if you can only hear the sound from the camera side, but there is no sound coming from the pc sound, please check the following causes.
    Cause 1. Have not enabled the Record Audio
    Cause 2. The volume of the Client is not turned up
    Cause 3. The volume of the Computer is not turned up
    For more information, please check here.

  • Blurry Image for Auto-Focus Lens Camera

    If your camera is an auto-focus lens and the live view image is blurry or out of focus, it might be caused by the below issues.
    Cause 1. The focus or Zoom is not adjusted properly
    Cause 2. Condensation/water gets into the camera lens
    Cause 3. Camera was not installed properly
    Cause 4. Updated the wrong firmware or the firmware bug
    Cause 5. Camera's hardware defect
    For more details, please refer to here.

  • Reolink Camera Auto-focus Failed

    If the auto-focus of your camera is not working properly, you may follow the steps below for a simple troubleshoot.
    Cause 1. The camera is pointing at a light source or facing a white wall
    Cause 2. Moving objects (e.g. moving cars or human beings) are constantly caught by the camera
    Cause 3. Auto-focus bug
    To get more information, please click here.