Reolink NVR offers two simple ways—Password Protection and Recovery Email—to reset your password easily. No need to restore or factory reset your device, making password recovery quick and hassle-free. Both methods must be configured using a monitor connected to the NVR via VGA or HDMI cable.

Method 1: Password Protection

Steps:

  1. Go to NVR Settings > System > Account Center > Password Protection Settings. Enter your NVR password to verify the super administrative rights of the NVR.

    password protection

  2. Set a security question and answer, click Apply.set password security question and answer

Usage:

If you forget your password, click “Forgot Password” on the login popup window, answer the security question correctly, and you'll be able to reset your password. For more details, refer to How to Reset Reolink NVR Recorder's Password.

answer question

Method 2: Recovery Email

Applies to: RLN8-410(N7MB01), RLN16-410(N6MB01), RLN36, NVS36, NVS8, NVS16 only. 

Note: This feature requires the NVR to be connected to the internet and updated to the latest firmware available on the official website.

Steps:

  1. Go to NVR Settings > System > Account Center > Recovery Email. Enter your NVR password to verify the super administrative rights of the NVR. recovery email

  2. Enter your SMTP server and email details:

    • Sender Server Settings - Provider, Port, SSL/TLS: configure the outgoing mail server your NVR will use to send emails.
      If you input Gmail, Yahoo, or iCloud, the SMTP server and port will be displayed by default. If you choose other, then please Google on the Internet or log into your email official website to find the corresponding email server and SMTP port. For more details, see Introduction to SMTP Settings for Different Email Servers.

    • Email Settings - Email address and password: Enter an email address and password that can receive emails.
      To ensure the security and privacy of your email content, alert emails will be sent through your email account. Please provide either your email password or a higher-security app password. This password will only be used for sending alert emails and will not be used for any other purpose.

  3. (Optional) If you’ve set up email alerts, click Use Alert Notification Email to autofill.

  4. Click Test to confirm it works.recovery email settingsemail test succeeded

Usage:

When you forget your password, click Forget Password on the login popup window, click Recovery Email, and a verification code will be sent to your email. Use it to reset the password. For more details, refer to How to Reset Reolink NVR Recorder's Password.

authenticator code

By enabling these options, you can recover your Reolink NVR password quickly and securely—no factory reset needed. For any questions, click "Submit a request" below to contact Reolink Support.