If your Reolink camera connected to the NVR is damaged or missing, you may still access its missing footage stored on the NVR’s hard drive. This guide shows you how to perform cam data recovery using the playback feature.

Important Requirements

  • The channel where the camera was connected must have an active camera.
  • If the channel is empty (no active device), playback and recovery of footage are not possible.

Steps for Cam Recovery on NVR

  1. Check Channel Status
    Make sure the channel that the missing or damaged camera was connected to still has an active camera.

  2. Open the Playback Menu
    Go to the Playback section on your NVR.

  3. Select the Correct Channel
    Choose the channel where the missing camera was originally connected.

  4. Choose Date and Time
    Select the date and time range of the recordings you want to review.

  5. Search the Timeline
    Navigate through the timeline to locate the missing footage.

  6. Backup Recovered Recordings
    Once found, download or back up the recovered recordings for safekeeping.

Platform-Specific Guides

For more details on how to perform cam data recovery across platforms, see:
1. How to Playback SD Card/HDD Recordings via Reolink App
2. How to Playback Recordings via Reolink Client (New Client)
3. How to Playback Recordings via Reolink NVRs (New UI)

Conclusion

Even with a damaged or missing camera, recovering past footage is possible through the NVR’s local storage — provided the channel remains active and recordings were saved. By following this cam recovery process, you can retrieve missing footage for review, evidence, or peace of mind.

If you are unable to access recordings or still cannot find the missing footage, please Submit a Request
to contact Reolink Support. Our technical team will help you with further troubleshooting.