How to Reset Reolink NVR Recorder's Password

Applies to: All Reolink NVRs with new UI.

Table of Contents

  Method 1: Password Security Question
  Method 2: Recovery Email
  Method 3: Restore via Software
  Method 4: Hard Reset the NVR

Method 1: Password Security Question

Requirements:

• You must have set a security question beforehand.
• This method requires access to the NVR via a connected monitor using an HDMI or VGA cable.

Steps:

1. On the NVR monitor, click “Forgot password”.

2. Click “Verify” on "Reset password via password recovery questions" when prompted.

3. Your previously set security question will appear. Enter the correct answer to proceed.

   

4. If answered correctly, you’ll be allowed to reset your password. Enter a new password, click Confirm, and you’ll regain access to your NVR.

Method 2: Recovery Email

Requirements:

• You must have set a recovery email beforehand.
• This method requires access to the NVR via a connected monitor using an HDMI or VGA cable.
• Applies to: RLN8-410(N7MB01), RLN16-410(N6MB01), RLN36, NVS8 only

Steps:

1. On the NVR monitor, click “Forgot password”.

2. Click “Verify” on "Reset password via email".

3. A message will appear indicating that a verification code has been sent to the email address you previously set.

4. Check your email for the code and enter it into the prompt. Click Confirm, you can reset your password. Enter a new password, click Confirm, and you’ll regain access to your NVR.

   

Method 3: Restore via Software

Requirements:

You must still be able to access the NVR via another device, such as the Reolink App, PC Client, or web browser.

Steps:

1. Go to NVR Settings > Advanced (in Phone App), or System Maintenance (in PC Client or Web).
2. Tap or click Restore to reset the NVR. Once completed, the NVR will appear as an uninitialized device.
3. Re-initialize the NVR and create a new password during setup.

For more specific instructions, see How to Restore Reolink Products.

Method 4: Hard Reset the NVR

Requirements:

Use this method if the NVR is completely inaccessible by any device.

Steps:

1. Locate the reset button on the NVR (the location may vary by model, click your NVR model below to expand and view details).

2. Press and hold the reset button for 10 seconds until you hear the buzzing “bee”. (To verify a successful reset, listen for a "bee" sound. If you don’t hear the "bee" sound, ensure you're pressing the correct reset button and that the NVR is powered on with the green power indicator light lit on)

3. The NVR will reset to factory settings, and you can set a new password during re-initialization. After the reset, you can complete the NVR's initial configuration using the mobile App, computer Client, or the NVR monitor.

• RLN8-410/RLN16-410/RLN36/NVS8/NVS16/NVS36

  Step 1. Power off the NVR. Then use a screwdriver to remove the outer case of the NVR.

  Step 2. Power on the NVR. Press the Reset button for 10 seconds until you hear the buzzing “bee”.

  The Reset button of 8-Channel NVR:

  

  The Reset button of 16-Channel NVR:

  

  The Reset button of RLN36:

  

• RLN12W/NVS12

  Make sure that the NVR is powered on, find the reset button on the back of the NVR, then keep pressing the reset button until you hear the buzzing “bee”.

  

Contacting Support

If you continue to experience issues after following these methods, feel free to click "Submit a request" below to contact Reolink Support Team. When submitting a support request, include detailed information about the steps you have taken and the outcomes. This information will assist the support team in diagnosing and helping you more efficiently.