Applies to: RLN8-410; RLN16-410
If you forgot your NVR password, you may refer to the following two methods to reset your password.
Method 1. Answer the Security Question
Step 1: Connect the NVR to a monitor by HDMI cable. (If there is no display, please connect it to a VGA monitor and change the pixel to 1920*1080.)
Step 2: Login in the NVR and click Forgot Password button.
Step 3: Click the Answer box to answer the Security questions and click the Go to Reset to factory reset the NVR.
Method 2. Reset the Password by Pressing the Reset Button
Step 1. Reboot your device and make sure you can see the live-view on the monitor screen.
Note: Please stay on live view page through the whole process. Please make sure that the NVR system is on live view page instead of the logging page while pressing the button
Press the USB mouse and make sure that all icons are hidden and the NVR is in live view on the monitor.
Step 2. Remove the outer casing of the NVR using the screwdriver.
Step 3. Press the Reset button for 10 seconds until you hear the buzzing “bee”.
The Reset button of 8-Channel NVR:
The Reset button of 16-Channel NVR:
Step 4. After the Setup Wizard pops out, create a new password and follow the Setup Wizard to complete the setup.
Method 3. Reset the Password via Super Password
If you forget the security question and don't want to open the box, you may contact firstname.lastname@example.org to get the reset operation help.