How to Reset Reolink NVR Recorder's Password

Applies to: All Reolink NVRs.

Reolink NVR Reset Applicable Situations

1. Forgot NVR password
   • If you have another device that can access the NVR, it's best to use the Reolink software on that device to restore the NVR and recover your password. This method is straightforward and feasible for customers in different locations. Unfortunately, if you don’t have any other device to access the NVR, you will need to reset the NVR password using the following methods.
2. Want to reset NVR to factory settings
3. NVR is not functioning properly

Step-by-Step Instructions for Resetting Your Reolink NVR Password

Reolink NVRs can be divided into two groups based on their hardware version: Reolink NVR (New UI) and Reolink NVR (Old UI). The methods for resetting the password differ slightly between the two groups. For detailed, step-by-step instructions, click the link below.

To check your NVR’s hardware version, refer to the guide on How to Find Reolink Device Information.

Via Reolink NVR (new UI)

Applies to: RLN8-410 (hardware version H3MB18/N2MB02/N3MB01/N7MB01), RLN16-410 (hardware version H3MB18/N6MB01), RLN36, NVS36 and RLN12W, NVS12W.

• Via Password Security Question

  Step 1. Connect the NVR to a monitor with an HDMI/VGA cable. Then power on the NVR.  

  Step 2. Click Forgot Password button.

  

  Step 3. Click the Answer box to input the answer to the security question, and click the Go to Reset.

  

  Step 4. Now you can input a new password and confirm it. Then click OK.

  

  If this method does not work, please refer to the reset method below to recreate your password.

• Via E-mail

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• Via Physical Reset Button

  For RLN12W:

  Make sure that the NVR is powered on, find the reset button on the back of the NVR, then keep pressing the reset button until you hear the buzzing “bee”.

  

  For RLN8-410/RLN16-410/RLN36:

  Step 1. Power off the NVR. Then use a screwdriver to remove the outer case of the NVR.

  Step 2. Power on the NVR. Press the Reset button for 10 seconds until you hear the buzzing “bee”.

   The Reset button of 8-Channel NVR:

  

  The Reset button of 16-Channel NVR:

  

  The Reset button of RLN36:

  

  The Reset button of WiFi NVR:

  

  After the reset, you can complete the NVR's initial configuration using the mobile App, computer Client, or the NVR monitor. Below is an example of the Initialization Wizard screen popping up on the NVR monitor.

  

  To verify a successful reset, listen for a "bee" sound and check for the Initialization Wizard on the Reolink software.

  • If you don’t hear the "bee" sound, ensure you're pressing the correct reset button and that the NVR is powered on (The green power indicator light on the NVR's front panel is lit.).
  • If you hear the "bee" sound but the Initialization Wizard doesn’t appear or the screen remains locked, please record a video showing the entire reset process and the NVR's response, then contact Reolink Support.

• Via Reolink Software

  If you can still connect to the NVR on your phone or PC, you can refer to How to Restore Reolink Device via Reolink Software to reset your NVR's password via Reolink App/Client.

Via Reolink NVR (OLD UI)

Applies to: RLN4-410 (hardware version H3MB17), RLN8-410 (hardware version H3MB02), RLN8-410-E, RLN16-410 (hardware version H3MB02/H3MB06).

• Via Physical Reset Button

  For RLN12W:

  Make sure that the NVR is powered on, find the reset button on the back of the NVR, then keep pressing the reset button until you hear the buzzing “bee”.

  

  For RLN8-410/RLN16-410/RLN36:

  Step 1. Power off the NVR. Then use a screwdriver to remove the outer case of the NVR.

  Step 2. Power on the NVR. Press the Reset button for 10 seconds until you hear the buzzing “bee”.

   The Reset button of 8-Channel NVR:

  

  The Reset button of 16-Channel NVR:

  

  The Reset button of RLN36:

  

  The Reset button of WiFi NVR:

  

  After the reset, you can complete the NVR's initial configuration using the mobile App, computer Client, or the NVR monitor. Below is an example of the Initialization Wizard screen popping up on the NVR monitor.

  

  To verify a successful reset, listen for a "bee" sound and check for the Initialization Wizard on the Reolink software.

  • If you don’t hear the "bee" sound, ensure you're pressing the correct reset button and that the NVR is powered on (The green power indicator light on the NVR's front panel is lit.).
  • If you hear the "bee" sound but the Initialization Wizard doesn’t appear or the screen remains locked, please record a video showing the entire reset process and the NVR's response, then contact Reolink Support.

• Via Reolink Software

  If you can still connect to the NVR on your phone or PC, you can refer to How to Restore Reolink Device via Reolink Software to reset your NVR's password via Reolink App/Client.

Done! If you need further assistance, please click "Submit a Request" below for more information.