Reolink Cameras Lose Connection from NVR (New UI)

Applies to: Reolink PoE NVRs

When you found that your reolink cameras lose connection/ fail to add to Reolink NVR.  You may follow the troubleshooting tips listed below to solve the problem.

Note: Before you start, please connect the Reolink PoE IP camera directly to the Reolink PoE NVR via the short Ethernet cable in the package (or a short CAT6 8pin Ethernet cable).

Cause 1. Incorrect camera password.

Solution: Please refer to How to Modify Camera's Password via Reolink NVR (New UI) to input the correct password of the camera.

Note: If you forget your password, please reset your camera to reset the password to default (blank).

Cause 2. The camera is not properly connected to the NVR.

Solution: 1. Please check whether the network cable is plugged into the RJ45 port tightly. 

2. If the connection is tightened, please observe the port LED lights. 

When the connection is normal, there must be a flashing yellow light.

If the port LED lights don't turn on, please change another working network cable and plug the camera into another POE port of NVR to check whether the port LED lights will turn on.

Cause 3. The camera is not working properly.

Solution: Please refer to the link to make troubleshooting on the camera, IP Cameras Stop Working

If you need extra help with any of this, please contact our support team by submitting a request with a screenshot of the IP channel page.

Cause 4. The camera is not assigned the Channel.

Solution: Go to Settings ->Channel interface, click the channel you want, and then select camera for that channel.