Reolink's file decryption feature is designed to ensure secure access to encrypted video recordings, protecting your privacy and data from unauthorized access. Encrypted videos can only be viewed by entering the correct password. This guide will walk you through the steps required to decrypt video files stored on your device's microSD card using the latest client software.

Applies to: Reolink Home Hub Pro, Reolink Home Hub, Reolink Altas PT Ultra.

Important Notes

  • Encryption Scope: When enabled on your Reolink device, the encryption feature applies only to video recordings downloaded from the microSD card. Videos downloaded directly from the client application are not encrypted and can be viewed without decryption.
  • Encrypted File Format: Encrypted recordings saved on the microSD card are in a special format that is not compatible with standard video players. As such, attempting to play these files directly from the microSD card using a computer will result in them being unreadable or unplayable.
  • Decryption Requirement: To view encrypted recordings from the microSD card, it's necessary to use Reolink’s decryption tool. This tool allows you to decrypt the files into a playable format, ensuring that only authorized users with the correct password can access the content.

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Software Requirements

The decryption feature is supported starting with client version 8.17. Ensure your Reolink Client is updated to this version or later.

Step-by-Step Guide to Decrypting Files

Follow these steps to decrypt your encrypted video recordings:

Step 1. Access the Decryption Tool

  • Open the Reolink client application.
  • Navigate to the “Live View" interface.
  • Find the "Decryption Tool" button located in the upper right corner and click it to proceed.

the decryption tool

Step 2. Create a New Task

  • After opening the Decryption Tool, click on "Create new task".
  • Select the encrypted files you wish to decrypt.
  • Click "Next" to proceed.

create new task

confirm file to be decrypted

Step 3. Enter the Decryption Code

  • You will be prompted to enter the decryption code associated with the encrypted files.
  • Input the correct password and click "Start decrypting". Please note that if the entered password is incorrect, the file will remain inaccessible.

enter the code

incorrect code

Step 4. Access Decrypted Files

  • Once the decryption process is complete, navigate to the "Completed" section within the Decryption Tool.
  • Click the 'local folder' icon next to each decrypted file to access and view it.

completed

By following these steps, you can securely manage your encrypted video recordings and maintain the confidentiality of your personal data. If you encounter any issues or have further questions about using the decryption tool, please do not hesitate to contact Reolink Support for assistance.