Currently, Reolink Cloud is compatible with various Reolink camera models across different global regions (click Reolink Cloud Availability to learn more).

If your cloud plan has expired or is about to expire, you can follow this guide to renew it via the following 3 methods:

Method 1: Manual Renewal

  • Option A: App Renewal

    Step 1: Open the Reolink App and access the Library page at the bottom of the App.

    Library

    Step 2: Select the plan to renew

    If your plan is active, tap > to enter it and select Renew. 
    Note: The Basic Plan is the active plan—check the "Expire Time" for its end date. "Expired" lists plans that are no longer active. Don’t confuse these with new plans, as expired ones may still appear.

    enter plan renew

    If your plan has expired, go to the Expired section, select the plan, and tap Renew.

    expired renew expired

    Step 3: Confirm renewal
    Tick the reminder, then tap Confirm Renewal > Got It and Continue to Buy.

    confirm renewal got it and continue to buy

    Step 4: Completion
    Renewal is successful! You can continue using the cloud service.

    renewal succeeded plan settings

  • Option B: Email or Web Renewal

    You will receive an email notifying you that your current plan will expire soon.

    Step 1: Click Renew/Switch Plan Now or visit the Reolink Cloud Dashboard and go to Cloud Plan.

    subscription plan expired warning

    Step 2: Click Renew Plan.

    renew plan

    Step 3: Follow the on-screen instructions to review the details and complete the renewal and payment.

    confirm renewal web

    Step 4: Renewal is successful! You can continue using the cloud service, and an email with payment details will be sent to you.

    renewal succeeded on web

Method 2: Auto Renewal

Visit the Reolink Cloud Dashboard, and under the Cloud Plan, enable or disable Auto-Renewal.
Note: Free plans do not have the Auto-Renewal option.

auto renewal cloud plan

In addition, the Auto-Renewal option is also available on the payment page when purchasing a cloud plan.

auto renewal cloud plan app

Method 3: Bulk Renewal

Bulk renewal allows you to renew multiple cameras' cloud plans at once, but only under these conditions:

  • The subscribed cloud plans must have the same location selected at the time of purchase.
  • The subscribed cloud plans must be paid in the same currency.
  • Auto renewal must be disabled for the cloud plans.

Once you select one camera, the system will automatically show other eligible cameras for bulk renewal. If no cameras meet these conditions, you won’t see any options for bulk renewal after selecting it.

Visit the Reolink Cloud Dashboard, and under the Reolink Cloud Service, click Batch Processing.

batch processing

If you need more information or assistance, click “Submit a request” below to contact the Reolink Support Team.