Sometimes the warehouse would split the order into several shipments.
However, our system might only send one tracking number for the first shipment. If you only receive part of your order, please don’t worry and wait for another 2-3 days for the rest shipments.
If you still don’t receive the rest of your order for more than 3 days, please contact our support team ASAP, send an email to email@example.com for more details.
Send an email with a brief title and the order number, here is the example: "Missing Items for Order#"
With an order number, it'll help our support team to check your order details faster.