Reolink Cloud service allows you to securely store, play back, and download your recordings anytime. This guide explains how to access, filter, play, and back up your cloud recordings via the Reolink App or Reolink web browser, and provides answers to common playback and download questions.

Applies to: Cameras and countries/regions that support cloud recording.

Access via Reolink App

Method 1 – View All Cameras: Go to Services > Cloud Storage in the Reolink App. On the Library page, all cloud recordings from all your linked cameras will be displayed, with the most recent ones listed first.

Method 2 – View by Camera: From a specific camera’s live view screen, tap Cloud Events at the bottom to access that camera’s cloud recordings only.

                          Method 1                                                              Method 2

cloud service      cloud events app

Part 1. Filter Cloud Recordings

Select a recording to start playback, or use the filter options to quickly locate the cloud recordings you want to view.

  1. By Device: Tap the camera icon to select all cameras or a specific camera.

  2. By Date: Tap the calendar icon to select all dates, a single day, or a time range(double-tap a start date and an end date to define a range). A blue dot under a date means recordings exist on that day. Tap Confirm to apply the selection. Use Reset if you need to change it.

  3. By Type: Tap Type to select All or filter by detection type, such as person, vehicle, or animal (availability depends on your camera model).

cloud library

📌 Note: A red countdown icon at the top right of each recording shows how many days remain before it is overwritten. Download important files promptly to avoid losing them.

countdown on app

Part 2. Playback and Download Options

  1. Download: In the playback interface, tap the download icon (top right) to save the recording. The video will be stored in your phone’s album.

  2. Full Screen: Tap the expand icon to view in full screen.

  3. Play/Pause: Start or pause the recording.

  4. Next/Previous: Navigate to the previous or next recording.

download cloud app

Access via Reolink Web Browser

  1. Log in to your Reolink account and enter the Cloud Library.

  2. Recordings are listed with the most recent first.

📌 Note: A red countdown icon at the top left of each recording shows how many days remain before it is overwritten. Download important files promptly to avoid losing them. 

cloud library web

Part 1. Filter Cloud Recordings

Select a recording to start playback, or use the filter options to quickly locate the cloud recordings you want to view.

  1. By Device: Select all devices or a specific camera.

  2. By Type: Choose all detection types or which type of recording to view (person, vehicle, animal, etc.).

  3. By Date: Use the calendar icon to select a day or range. Dates with blue dots indicate available recordings. 

filters on web

Part 2. Playback and Download Options

  1. Download Options:

    • Method 1: In the Cloud Library, click Select files to download or delete, then choose a specific recording to download.select files to downloaddownload button on web

    • Method 2: While playing a video, click Download at the bottom to save it directly to your computer.download screen on web cloud

  2. Full Screen: Use the expand icon at the bottom right for full-screen viewing.

FAQ

  • Do I need a subscription to download recordings?

    If you had a cloud subscription before but it has expired, you can still download recordings as long as recordings have not yet expired. However, uploading to the cloud requires an active subscription.

  • Why can’t I play back my recordings on the web?

    Some Reolink cameras with clear resolution use H.265 video encoding. If your browser doesn’t support H.265, playback may fail or show a black screen with audio only. Try a different browser. Currently, only Microsoft Edge (v16+) and Safari (v11+) support H.265 on desktop. Alternatively, you can download the video and play it with a media player that supports H.265, or replay it directly in the Reolink App.

  • Can I download multiple recordings at once?

    Batch download is not supported yet. This feature is under development—stay tuned for updates.

Related Articles

Introduction to Reolink Cloud

How to Create a Cloud Account and Bind Cameras to the Cloud Plan via Reolink App

How to Delete Recordings from Reolink Cloud

How to Playback Recordings Saved to Micro SD Card

With these methods, you can easily review and download your Reolink Cloud recordings to ensure important moments are backed up safely. If you have any questions, click “Submit a request” below to contact the Reolink Support Team.