How to Avoid False Alerts on Reolink Cameras

Applies to: All Reolink Cameras.

Here are the two parts for this article:

• Learning how does the camera detect the motions
• Learning tips to avoid false alerts

How does the camera detect the motions?

Before trying to avoid the false alerts, we need to know the way that cameras detect the motions:

For the PoE and WiFi cameras, they identify the motions by comparing the two frames (before and after). If there is a difference between the two frames, then it triggered the motion detection. So the light changing will also trigger the motion detection.

And the sensitivity is a value to measure how much the changes would be identified to a difference. So if the value of the sensitivity is higher, then the changes would be allowed bigger. Then the camera will be less sensitive. 

For the battery-powered cameras, they use the PIR sensor to detect the motion. Please refer to What is the PIR sensor to learn more about it.

Tips to Avoid False Alerts

For the PoE and WiFi cameras, due to the motion detection based on the frame comparison. So the area that the camera set to detect is the key. Here are the tips to avoid the false alerts:

• Set the proper motion detection area on the camera, refer to Set Up Motion Detection Area for Reolink Cameras.
• Set the proper sensitivity for the camera, refer to Set Up Motion Detection Sensitivity for Reolink Cameras.

For the Battery-powered cameras, the false alerts are based on the PIR sensor's working status. And some other factors will also trigger false alerts, so here are the tips for you:

• Improper installation: we suggest choosing a proper position and it will avoid most false alerts. Refer to Installation Tips on PIR sensor for Reolink Battery-Powered cameras.
• Low battery life: when battery life is lower than 10%, it may cause false alerts and you may check the battery life or try to charge it.
• Using the camera at a proper temperature range (suggest 0° to 45° C).
• Set the proper sensitivity for the PIR sensor, refer to Set Up the Sensitivity for PIR Sensor.
• Set the proper schedule for the PIR sensor, refer to Set Up the Schedule for PIR Sensor.

If all the settings still cannot avoid the false alerts effectively, we suggest you may try to adjust the installation angle to be away from the false alerts trigger area or contact the support team for more help.