Applies to: All Reolink cameras and NVRs

If you get "Internet access is required to add the camera" error message on PC Client, which means the PC Client can't connect with our server.
It could be caused by the not stable internet or the server is too crowded, please troubleshooting here:

Cause 1. Your PC can't access the Internet well

Solution:  Please double check whether your PC has internet access, you can open the browser to check if you could access the Internet. 

Cause 2. Crowded Server

Solution: Please login out the Client and wait a while, then log in and add once again to check whether you can access or try a few more times.  

Cause 3. Poor network connection


 (1)Please turn off your PC's firewall to check again.
 (2) Please use the ping command to check whether your PC Client can connect with our server or not.
Please refer details here: The Method to Use Ping Command on Windows PC
Our server address:, please refer below example.

If you tried above and still failed, please provide your camera's UID to us for checking.