Fail to Receive Push Notification on iPhone XS or iPhone XS Max

Applies for: All Reolink cameras

If you fail to receive push notification on iPhone XS or iPhone XS Max, you may follow the troubleshooting tips listed below to solve the problem. There're several possible causes for the problem:

Cause 1. Configuration changes during upgrade

Solution: If you have lately upgraded the phone system or Reolink App, please refer to this article to properly enable the push notification for Reolink App on your phone.

Cause 2. Incorrect settings on the phone

Solution: If you can receive alerts emails or push notification from other software like Facebook, Twitter etc, please refer to this article to properly enable the push notification for Reolink App on your phone.  

Cause 3. Poor network connection

Solution: If you're using mobile data and your iPhone XS or iPhone XS Max has two SIM card slots, please ensure that the SIM card is inserted into the major slot rather than the secondary slot to avoid weak signal and delay on push notification.

If you're connected to a wireless network, please select the WiFi with strong signal.

Cause 4. Incorrect network settings

Solution: Please go to General >> Reset >> Reset Network Settings to reset your network settings and see if it work

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Cause 5. Bugs in Reolink App

Solution: Please uninstall and reinstall the lasted version of Reolink App on your phone, then enable push notification and see if it works.

If the problem persists after going through the steps above, you may submit a request to our support team for further assistance.