Knowing the methods of Reolink model and serial number lookup can help streamline the process of troubleshooting. This guide provides detailed steps for Reolink model and serial number search on various Reolink devices.

Applies to: All Reolink Devices

Table of Contents

1. Reolink Model Number Lookup

2. Reolink Serial Number (S/N) Look up

1. Reolink Model Number Lookup

Method 1: Using the Reolink App

Navigate to Device settings > Device Info > Model.

Device_Settings.pngmodel

Method 2: Using the Reolink Client (PC/Mac)

Navigate to Device Setting > Device Info > Model

system info

Method 3: Through the NVR Monitor

  • New UI:
    • For NVRs:
      Navigate to Settings > System > Info

Info

    • For Cameras:
      Navigate to Settings > Camera. Select the camera you wish to identify and click More Info (displayed in blue).

more_info

  • Old UI:
    • For NVRs:
      Navigate to Menu > System > System Information.

system-info.png

    •  For Cameras:
      Navigate to Menu > IP channel. Select the camera you wish to identify and click Detail.

Detail.png

model.png

Method 4: Checking the Product Label

  • Examine the device itself for a label.
  • The label should contain the model number among other product details.

Model Information

2. Reolink Serial Number Lookup

  • Visually inspect the device for a label containing product information.
  • The S/N serial number is typically listed alongside other details.

Series number camera.pngSeries number NVR.png

Having the correct model and serial numbers at hand is crucial when contacting Reolink support or troubleshooting issues. Follow the steps outlined above to ensure a quick and accurate Reolink product model and serial number check. If you encounter difficulties during the process, please contact our support team for further assistance.