Knowing the methods of the Reolink model and serial number lookup can help streamline the process of troubleshooting. This guide provides detailed steps for Reolink model and serial number search on various Reolink devices.

Applies to: All Reolink Devices

Table of Contents

1. Reolink Model Number Lookup

2. Reolink Serial Number (S/N) Lookup

1. Reolink Model Number Lookup

There are several methods to find the Reolink model number. Please click the link of the method you'd like for step-by-step instructions.

  • Method 1: Using the Reolink App

    Launch your Reolink App, and then navigate to Device Settings> Device Info > Model.

    camera settings two model nameDevice info model

  • Method 2: Using the Reolink Client (PC/Mac)

    Navigate to Device Settings> Device Info > Model.

    system info

  • Method 3: Using the Reolink Web Browser

    Applies to: All Reolink cameras except battery-powered cameras, Reolink E1, Reolink E1 Pro, and Reolink Lumus.

    Log in to your cameras through a web browser. Go to Device Settings > Device > Info page, and then find the model on the right.

    device settings

    info model

  • Method 4: Using the Reolink NVR (New UI)

    For Reolink NVRs:

    Navigate to Settings > System > Info

    System info (1)

    For Reolink Cameras:

    Navigate to Settings > Camera. Select the camera you wish to identify, and you can see model name of the camera. If you want more information, you can click More Info (displayed in blue).

    Camera pagemore info

  • Method 5: Using the Reolink NVR (Old UI)

    For Reolink NVRs:
    Navigate to Menu > System > System Information.

    system-info

     For Reolink Cameras:
    Navigate to Menu > IP channel. Select the camera you wish to identify and click Detail.

    Detail

    model

  • Method 6: Checking the Product Label

    Examine the device itself for a label. The label should contain the model number among other product details.

    model label

2. Reolink Serial Number Lookup

You can find the serial number(S/N) in the following places:

  • On the device itself:

Visually inspect your Reolink device for a label that contains product information. The serial number is typically located beneath a barcode and marked as S/N: followed by a series of letters and numbers. It's often found on the back, bottom, or side of the device.

Series number camera

Series number NVR

  • On the product packaging:

If your Reolink device is still in the box, you can usually find the serial number on the outside of the packaging, near the product image or model number. Look for the S/N printed below a barcode. This allows you to locate the serial number without opening the box.

SN on box

Having the correct model and serial numbers at hand is crucial when contacting Reolink support or troubleshooting issues. Follow the steps outlined above to ensure a quick and accurate Reolink product model and serial number check. If you encounter difficulties during the process, please contact our support team for further assistance.