Applies to: Reolink Go
Sometimes when customer insert a 4g SIM card into Reolink Go, but only read 3g when you access it by your Phone app. This guide offer you some tips to check this issue.
- Just like our phone sometimes reading 3g in place with bad signal, it's in high chance that your camera was installed in the place where with bad signal coverage.
Please change the installation place or take this camera to your home and check if you can get 4g network. You can also insert this SIM card into your phone and check if it get 4g network at the installation place.
- If it is still 3g network at your home, please reset this camera: How to Reset Reolink Go
Then set it up and check if you can get 4g.
- If all above failed and still 3g network, please consult with your local carrier any suggestions about this issue.
- Reolink Go also support other providers in your country, if possible, please change another kind of SIM card to have a test.
Please refer here how to choose the SIM card from your local store: How to choose SIM card for Reolink Go