Applies to: Reolink Go only
Note: This guide is for "connection failed" issue of Reolink Go after working well for a few hours and failed suddenly
1, Once it shows "Connection failed", please confirm if you are unable to access the camera under external wifis or data or both connections.
2, Please kindly advise where you installed this camera and is this place with a good signal for your SIM card.
If possible, please take out the SIM card and put into your phone and test in the installation area if you can find a good signal. If only 3G network or signal is below 2 grids, we suggest you change another SIM card or install the camera to somewhere with good signal.
3, When you try to access the camera, are you using Fluent video type or Clear type? Please change to fluent to connect and confirm if it still failed. Here is an instruction: Change stream type on Reolink app.
4, If all above tried and still failed, please provide your UID and password to Suport@reolink for checking.
Find you UID information, referring to Find UID of your Reolink product.