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How to Cancel Your Current Cloud Plan

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This article will show you how to cancel your current cloud plan.

Applies to: Argus 2, Argus Pro, Go, Go Plus, Go PT Plus, Argus Eco, Argus PT, E1 Pro, E1, E1 Zoom, E1 Outdoor, Argus 3, Argus 3 pro, Argus 2E, Argus PT 2K, Reolink Duo, Duo 4G, Go PT, Reolink Lumus, Keen Ranger PT 

Currently, it's only supported to cancel your cloud plan via the web browser instead of the phone app.

Step 1. Log into your cloud account via the Web Browser.

log_in_page.png

Step 2. Select Cloud Dashboard on My Cloud Library page.

my_cloud_library.png

Step 3. Click  button.pngbutton and select the Cancel Plan option, and then you need to check on the reason why you want to cancel this plan and OK, I got it. Click Yes, Cancel My plan to enter the next page.

cancel_plan.png

 

cancel_cloud_plan.png

 

Step 4. Cancellation Succeeded! Click OK to exit this page.

cancellation_succeeded.png

 

Note: Please note that the cloud plan will take effect once you successfully pay for it, so even if you didn't bind the camera to the cloud plan and use it, it will still be consumed. If you want to cancel the cloud plan, the prorated refund will be counted from the payment day, not the day you start to use the cloud.

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