Currently, Reolink Cloud is compatible with various Reolink camera models across different global regions (click Reolink Cloud Availability to learn more).
Changing the cloud plan could bring changes to your payment, storage time, valid cloud storage, etc. The table below is for your reference to learn about the changing of the cloud plan.
|Change Plan||Note||Effective Time||Terms of Cloud Plan Changing|
|Free plan to the paid plan||Select the plan and finish the payment to upgrade||
Effective immediately, users can only change the plan once within 7 days;
Deduction: Proportional refund/switch the plan balance
1. Upgrade the plan:
2. Cancel plan/plan expired
3. Downgrade Plan
(1) Recordings will be limited by the lower level plan and the part out of the new plan will be erased.
(2) Demotion from a large number of devices (such as 10 cameras) to a small number of devices (such as a camera) plan, it will automatically unbind the newly added, leaving only the first assigned device.
|Paid plan to the free plan||Refund automatically|
|Upgrade plan (monthly paid)||
1. If the balance of your current plan cannot pay for 7 days of the new plan, you need to pay for a whole cycle of the new plan, and the new valid time is the whole cycle + the days you paid via the balance.
2. If your balance of the current plan can pay for 7 days or above of the new plan, you may just use the balance to pay for it and needn't be charged externally. Also, you may pay for other X cycles of the new plans. (Confirm the terms and start new plan charging next month)
|Upgrade plan (yearly paid)|
|Cancel plan (free)||Auto-expiration|
|Cancel plan (paid)||Refund automatically|
|Renewal||Operates as purchasing the plan again||Take effect after the current plan expired|
If you need more information or assistance, please contact Reolink Support.