Applies to: Reolink battery-powered cameras
If you fail to log in when remotely accessing Reolink battery-powered cameras via Reolink App, you may follow the steps below for a simple troubleshoot.
There are several possible causes for the problem:
Cause 1. The camera is not power-on.
Note: How to tell if the camera is powered on? Turn off the lights or place the camera under dark environment, if the infrared lights of the camera turn on, then the camera is powered on properly.
Solution: Try to charge the battery and scan again.
Cause 2. The camera is not connected to the internet.
Solution: Connect your camera to a different WiFi and try to log in again. If you succeed, please find out under which network have you failed to log in and check the connection.
Cause 3. The phone is not connected to the internet.
Solution: Connect your phone to different networks (4G or other WiFi) and try to log in again.
Cause 4. The App is not working properly.
Solution: Try to access the camera via Reolink Client. If you succeed, please update Roelink App to the lasted version or reinstall Roelink App and try again.