Reolink IP cameras (battery-powered model not included)
Note: This guide is for when you failed to remotely access your camera (Argus not included) using both Reolink App and desktop client software.
Can you locally access the camera either with Reolink App or desktop client software?
- If yes, please go to “I can locally access the camera”
- If no, please go to “I can’t locally access the camera”
Step 1. Please locally log in to the camera on Reolink Client, go to Device Settings >> Network Advanced, and make sure “UID Enable” is ticked.
Step 2. Please check whether your router has access to the Internet.
Connect your phone or PC to the same router and see if you can browse google.com and other sites? If you can, go on:
Step 3. Report this situation to Reolink Support and mention what you’ve tried & what the results are.
Step 1. Do these tests per IP camera stop working
Step 2. Report this situation to Reolink Support and mention what you’ve tried & what the results are.