Frequently Asked Questions about Reolink Keen & Argus

Applies to: Reolink Keen, Reolink Argus, Argus Pro, Argus 2

Here are answers to some frequently asked questions about Reolink Keen and Reolink Argus series cameras.

1. Q: What kind of batteries do Reolink Keen and Argus support?

   A: Reolink Keen and Argus can work with CR123A batteries.

Note: To extend the battery lifetime, please DO NOT mix new and old batteries, or batteries from  different brands.

2. Q: Can I use rechargeable batteries for these cameras?

    A: Yes, rechargeable batteries with a voltage range between 3.7V – 4.2V are compatible, but you can not charge the batteries inserted in the camera directly.

3. Q: How long can a full level battery work?

    A: Normally the new batteries for Reolink Keen/Argus can last for:

        Stand-by: 6 months;

        Constant working:

• 660 minutes for day session or 300 minutes in night mode (Keen)
• 840 minutes for day session or 420 minutes in night mode (Argus)
• 960 minutes for day session or 540 minutes in night mode (Argus 2 & Argus Pro)

Note: Working duration of batteries from different brands may be different. 

4. Q: Can I replace the micro SD card? What is the maximum SD card storage supported?

    A: Reolink cameras can work with common micro SD card, and the maximum storage supported is 64GB.

5. Q: Can I power off the Reolink Keen & Reolink Argus?

    A: There is no power button on the camera or power off option in Reolink App.

        If you want to power off the camera, please take out all the batteries.

Note: If your camera is Reolink Keen and you won't use it over a long period of time, please do take out all the batteries for safety reason.

6. Q: What should I do if I don’t want to use the PIR alarm?

    A: Please take out the batteries in the PIR motion sensor.

7. Q: How many PIR sensors can be added to one Reolink Keen?

    A: Currently, Reolink Keen supports only one PIR sensor.

8. Q: Can Reolink Keen work in LAN? How to prevent unauthorized access to my camera?

    A: Reolink Keen can work in LAN. To prevent unknown users to access your camera using default password, please set up a login password once Reolink Keen is connected to the Network.

9. Q: Why Reolink Keen fails to send audio alarms when motions are detected?

    A: Please check whether Audio Alarm is enabled. As for how to configure it, please refer to Set up Sound Alarm (Siren) via Reolink App.