Applies to: All Reolink products.
If your Reolink NVR suddenly become unable to record nor playback and the HDD status is Error/Bad, please follow the troubleshooting tips listed below to solve the problem. There are several possible causes of the problem.
Cause 1. The cables of the HDD are loosening
Solution: Power off the NVR and open its cover. Then Unplug and re-plug the cables of the HDD. Put the cover back and power on the NVR to see if it works.
Cause 2. The HDD is faulty
Solution: Power off the NVR and open its cover. Replace the HDD with a properly-functioning one. Then put the cover back and power on the NVR to see if it works.
Note: If the problem persists after going through the steps above, please contact our support team for additional help by submitting a request.