Applies to: Reolink PoE NVRs

There are several possible causes for the Video Loss in Reolink NVR Client. You may follow the troubleshooting tips listed below to solve the problem.

Note: Before you start, please connect the Reolink PoE IP camera directly to the Reolink PoE NVR via the short Ethernet cable in the package (or a short CAT6 8pin Ethernet cable).

Cause 1. Incorrect camera password.

Solution: Log into the NVR and go to Menu -> IP Channel to check the Status of the channel with Video Loss. If it shows Invalid PWD, please drag the bar in the bottom to the right to enter the correct password of your camera, then click Apply to save the change.

Note: If you forget your password, please reset your camera to reset the password to default (blank).


Input Password

Cause 2. The camera is not properly connected to the NVR.

Solution: 1. Please check whether the network cable is plugged into the RJ45 port tightly. 

2. If the connection is tightened, please observe the port LED lights. 

When the connection is normal, there must be flashing yellow light and solid green light. 

If the port LED lights don't turn on, please change another working network cable and another working RJ45 port to connect the camera to the NVR, to check whether the port LED lights will turn on.

If the green light turns on but the yellow light doesn't flash, please scan the IP channel again to check whether there is a camera scanned but failed to connect to NVR. If there is no camera scanned out, please check whether the camera can work again. 

Check LED Lights

Cause 3. The camera is not working properly.

Solution: Please refer to the link to make troubleshooting on the camera, IP Cameras Stop Working

If you need extra help with any of this, please contact our support team by submitting a request.

Cause 4. The camera is not assigned the Channel.

Solution: Please select a unique channel number for the camera, and then click Apply.mceclip0.png