Important Notes of Reolink Cloud Plan Subscription
Please make sure to read Reolink Cloud Availability to confirm that your country and camera model are supported before purchasing a cloud plan subscription. If you have already purchased a cloud plan subscription but don’t see your device in the “Add Device” list on the cloud interface, it’s likely that your device does not support the cloud subscription. Please read the Reolink Cloud Availability again for confirmation. If the cloud functionality is not supported, it is advisable to cancel your cloud subscription promptly to receive a refund.
2. Selecting the Right Plan
- The available cloud plans may vary by country or region. For example, in the United States, the LTE Plan (Basic/Standard/Business/Premier) only supports LTE cameras, such as the Go PT Ultra and Go Plus 4G models, and does not support Wi-Fi cameras. Therefore, it’s important to ensure you are purchasing the correct plan.
- Reolink Cloud services are divided into Classic Plan and Upgraded Plan. Note that the Video Doorbell WiFi (plug-in), TrackMix Wired LTE, and TrackMix LTE Plus and some WiFi cameras all require a subscription to the Upgraded Plan in order to use cloud services.
If you realize that you have made a purchase error, please cancel your cloud subscription promptly to receive a refund.
3. Binding Cameras to the Cloud
- Only the Reolink App and Reolink official website support adding cameras to the cloud, Reolink Client software does not support cloud functionality.
- Using the Reolink App to bind camera to the cloud plan is the primary method. Binding the camera to the cloud subscription via the Reolink official website requires that the camera is already associated with a Reolink account (this can be done using the smart home feature). Therefore, this article focuses on how to bind the camera to the cloud plan using the Reolink App.
4. Other Cloud Subscription Notice
Cameras located in different places can be added to the same cloud plan, provided they are connecting to the internet successfully (meaning they can be accessed remotely).
Add Reolink Camera to the Reolink Cloud Plan
Preparation:
- Download the latest App from the App Store on your phone.
- Ensure that your camera supports cloud storage and can be successfully viewed on the Reolink App.
Video Instruction:
Here is a video for your reference.
Step-by-Step Instruction:
1. Create Your Cloud Account via Reolink App
Step 1. Launch Reolink App on your phone, log in to the camera, and go to the Cloud page. Then tap Cloud Storage.
Step 2. Tap Sign up to create your cloud account.
Step 3. Verify your email address. Tap Verify now and Reolink (noreply@reolink.com) will send an email to you. Tap the link in the email to verify your email address.
Note: This link is valid for 120 minutes.
2. Subscribe to the Cloud Plan
Step 1. After logging in to the camera, go to the Cloud Storage page, and tap the Subscribe button.
Step 2. Select a plan, read and confirm Terms & Policies, and proceed to Checkout.
3. Bind Your Cameras to the Cloud
Tap Plan > Basic Plan (The name will vary based on your subscription), then tap the blue Add icon to select the camera(s) and tap the Add button. Your camera is now successfully bound to the cloud plan.
Note: "Expired" refers to a subscription that you previously had but has now expired. You don’t need to worry about this section. The currently active subscription is indicated by the blue-highlighted plan above. You can see the Expire Time of the active plan there.
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