Reolink prepares several warehouses in different countries for customers to return their products.
| Reolink Warehouse Location | Return from Countries |
| Hong Kong | Asia, Middle East |
| Australia | Australia, New Zealand |
| United Kingdom | United Kingdom |
| Germany | EU Countries (excluding UK) |
| Canada | Canada |
| the United States | the United States |
| Japan | Japan |
If you want to return your product for refund or replacement, please follow the below steps:
(1) Submit a warranty request here.
(2) Reolink technical support will authorize the RMA after troubleshooting and diagnosis.
(3) You are required to provide a valid original purchase invoice or proof of purchase, showing the purchase date, model, quantity, and seller.
(4) Reolink will send a warranty solution confirmation email (includes Reolink return address) to your email address.
(5) You can access the warranty service page through the link in the confirmation email and confirm your RMA solution.
(6) You are required to return the product to the Reolink warehouse address and upload the tracking number and receipt on the warranty service page.
(7) Reolink will confirm receipt of returns and process the refund or replacement for you.
For more detailed RMA instructions, click here.