Reolink accepts the change of order within 24 hours of purchasing the product. You may follow the steps below to change you order.
Step 1. Applying to change the order
Send an email to firstname.lastname@example.org with information listed below:
Details: Change model A to model B
Compared to model A, if model B has:
1. The same price: We will change the order directly
2. Higher price: You will need to pay the difference to Reolink PayPal account and only after the payment is made will we change your order.
3. Lower price: We will change the order directly and refund the difference based on your original order.
Step 2. Waiting for shipment
Once your order is changed successfully, we will start to process your order shipment within 48 working hours.