Reolink offers 2 year warranty and 30-day return & refund on its products under Reolink Warranty Policy. For return & refund, please follow the freight responsibility and conditions, which is only applied to the orders from Reolink website:
If your order is under the above policy, please follow below steps for processing:
1. Contact Reolink for Request and authorization
Send email to firstname.lastname@example.org with the below information:
2. Get return address and RMA no.
Reolink customer support team will offer you warehouse address and RMA# after authorization within 2 business days upon your request.
3. Prepare your package for return
Pack your item securely with all products and accessories in the original manufacturers packaging, inserting any paperwork that was included when you requested your return. Attach your RMA# to the package.
4. Ship your return and update the tracking information
After you ship out the package, please update the tracking no. and tracking link.
5. Get refund after the package signed
Reolink customer support team will handle refunding via Paypal account within 24hours after the parcel signed.
PS: If you order from other marketplace, like amazon, ebay, aliexpress, indiegogo and catch of the day, please contact Reolink service team there for processing.