When you contact Reolink support and submit refund or replacement request, Reolink support will provide you the warranty solution for your order, please follow the step-by-step guide.
Get Refund or Replacement
Step 1: You will receive an email titled with "Action Required: Please confirm your warranty solution for Reolink products" (If you cannot find it in your new emails, check the spam folder).
Step 2: Copy the password (highlighted in Blue letters) and click on the Warranty Service button to enter the login page. Then paste the password to enter.
Step 3: Review all the information on the “Warranty solution content" page.
Step 4: If all the information is correct, click “Agree” to proceed with your warranty request.
If the warranty info is incorrect or you would like to make some changes, click "Disagree" to reject the warranty solution, and leave your comment with the solution you desire. See "How to reject a warranty".
Step 5: Fill in all the required information, confirm your shipping address, and click “Submit” to proceed.
- If you need to return an item to Reolink, please enter the tracking number and upload the postage receipt after mailing the item. For a smooth and fast warranty process, please make sure there are no blank or special characters in the tracking number.
- If you need to provide a make-up payment, please enter your transaction ID and upload the payment screenshot after paying supplement payment (any balance such as shipping fees, or replacement fees). Please upload images in the format of JPG, PNG, JPEG, WEBP. You can only upload up to 5 pictures, each within 10MB in size.
- If there is no need to return items or make an additional payment, check your shipping address and click "Submit". If necessary, click the Edit button (the pen icon) to modify your shipping address to receive the replacement, ensuring the country remains the same as your original address (which can't be changed).
Step 6: Wait for your replacement or refund.
How to Reject a Warranty
Step 1: Look for the email titled "Action Required: Please confirm your warranty solution for Reolink products" (If you cannot find it in your new emails, check the spam folder).
Step 2: Copy the password (highlighted in blue letters) and click on the Warranty Service button (colored blue). Then paste the password.
Step 3: Click Disagree, and leave your comment with the solution you expected, then click Submit. Our customer service agent will review and check its feasibility.
Note: You can reject the warranty solution only when your warranty solution is in "pending confirm" status. Once the warranty solution is confirmed, you're not able to reject it. If you prefer another solution after you confirmed warranty solution, please contact our customer service via email to help.