Knowing when to restore your Reolink device is crucial, especially if you're facing password issues or transferring ownership. This article will guide you on how to restore your Reolink device using the Reolink App.

Applies to: All Reolink devices.

Table of Content

1. Reolink Restore Use Cases

2. How Reolink Restore Works

3. Restore Reolink Device Step-by-Step Instruction

1. Reolink Restore Use Cases

1. You have forgotten the password but still have access to the device.

2. The configuration settings are incorrect, and you wish to restore the device to factory settings.

3. The device is not operating correctly.

2. How Reolink Restore Works

1. "Restore" means clearing the camera's configuration and resetting it to factory settings, which also resets the password. This allows you to set a new password.

2. You can remotely restore the camera without having to take it down; tap "Restore" in the software.

3. Restoring will reset the configuration but will not delete any recordings. For more information on what will be cleared, please refer to this article: Introduction to the Differences between Reset, Restore and Reboot

3. Restore Reolink Device Step-by-Step Instruction

Step 1. Launch the Reolink App and go to Device Settings > Advanced.

Device Settings the advanced button

Step 2. Tap the Restore button to restore the device.

restore button tap the restore button

Step 3. After the restore, it's normal for the device to show "Device disconnected" as it needs to restart.

device disconnected

Step 4. After a few minutes, you'll see a message stating "Uninitialized device". Tap on this prompt to begin setting a new password for your device.

unitialized devicedevice initialization create username and passowrd

Step 5. Name your device. Then the initialization is complete.

 name the device the initialization finished

Note: The images above provide examples of how to restore the camera. The restore option can be found under the Advanced settings, though its location may differ slightly depending on the device. Please go to the appropriate settings page for your device to locate it. Below are the settings interfaces for the NVR and Home Hub.

  • How to Restore Reolink NVR

Step 1. Tap the NVR settings button.

the NVR

Step 2. Then tap Advanced and tap the Restore button.

the advanced tap restore button

  • How to Restore Reolink Home Hub

Step 1. Tap the arrow on the right, then tap Settings.

the home hub tap settings button

Step 2. Tap Advanced and the tap Restore button.

tap advanced restore option

In conclusion, restoring your Reolink device via the app is a straightforward process that can resolve various issues. If you have any further questions, please contact Reolink Support for assistance.