How to Replace My Items

Reolink offers a 2-year warranty on its products under Reolink Warranty Policy, and you may apply for a replacement for Reolink products under several conditions.

Please refer to the table below for the replacement conditions and the corresponding freight responsibility.

Note: Replacement only applies to the orders placed on the Reolink website.

If your order is under the policy above, please follow the steps below for processing.

Step 1: Contact Reolink for request and authorization

Send an email to support@reolink.com with the following information:

• Order ID:
• Model No.:
• Return Quantity:
• UID:
• Brief Description of the Problem:

Step 2: Get the return address and RMA No. from Reolink 

Reolink customer support team will offer you the shipping address and RMA# (Return Merchandise Authorization) after authorization within 2 business days upon your request.

Step 3: Prepare your package for return

Pack your items carefully, insert all paperwork that was included during your request of return from the Online Returns Center, and attach your RMA# to the package.

Note: If you don't have the original product packaging, please use a sturdy box and padding such as packing bubbles or newspaper to pack the products. 

Step 4: Ship your return and update the tracking information 

After you ship out the package, please update the tracking no. and tracking link.

Step 5: Get shipping update and tracking no.

After your package arrives in the warehouse, the Reolink customer support team will ship out the replacement and update the tracking no. within 3 business days.

Note: If your order was placed on other sales platforms, such as Amazon, eBay, Aliexpress, Indiegogo, and Catch of the day, please contact the Reolink service team for processing.