How to Replace My Items

Reolink offers 2-year warranty on its products under Reolink Warranty Policy, and you may apply for replacement for Reolink products under several conditions.

Please refer to the table below for the replacement conditions and the corresponding freight responsibility.

Note: Replacement only applies to the orders placed on Reolink website.

If your order is under the policy above, please follow the steps below for processing.

Step 1: Contact Reolink for request and authorization

Send an email to support@reolink.com with the following information:

• Order ID:
• Model No.:
• Return Quantity:
• UID:
• Brief Description of the Problem:

Step 2: Get the return address and RMA No. from Reolink 

Reolink customer support team will offer you the shipping address and RMA# (Return Merchandise Authorization) after authorization within 2 business days upon your request.

Step 3: Prepare your package for return

Pack your items carefully, insert all paperwork that was included during your request of return from the Online Returns Center, and attach your RMA# to the package.

Note: If you don't have the original product packaging, please use a sturdy box and padding such as packing bubbles or newspaper to pack the products. 

Step 4: Ship your return and update the tracking information 

After you ship out the package, please update the tracking no. and tracking link.

Step 5: Get shipping update and tracking no.

After your package arrives in the warehouse, Reolink customer support team will ship out the replacement and upate the tracking no. within 3 business days.

Note: If your order was placed on other sales platforms, such as Amazon, Ebay, Aliexpress, Indiegogo and Catch of the day, please contact Reolink service team for processing.