When initially setting up a 4G camera, the device will provide various voice prompts after installing the SIM card. Each prompt has a specific meaning. If you encounter error messages or get stuck at any step, preventing successful configuration and access to the camera, this article will provide detailed troubleshooting steps to address these issues.
Applies to: All Reolink 4G cameras.
What is Voice Prompt?
Voice Prompt refers to the feature that the camera will broadcast to remind us of the status of this camera during the initial setup procedure. It can help us properly finish the setup wizard and diagnose issues if we have trouble finishing the initial setup procedure.
Voice Prompt Meaning and Troubleshooting
Please see the below tables for the Voice Prompts meanings and the troubleshooting suggestions.
| Voice Prompts | Meanings | What to do | |
| 1 | No Voice | The camera is not charged or cannot be reset. | Charge and reset the camera. Troubleshooting Guide: Reolink Reset Button Not Working |
| 2 | SIM Card Cannot be Recognized | SIM card isn't inserted or recognized. | Troubleshooting Guide: How to Fix Reolink SIM Card Not Recognizing |
| 3 | Data call failed. Please confirm your cellular data plan is available or import the APN settings | The SIM card has run out of data or APN Settings are not correct. | What to Do When Reolink 4G Cameras Prompt “Data Call Failed” |
| 4 | Not registered on the network. Please activate your SIM card and check the signal strength | The SIM card is not activated or the signal is too poor. |
Troubleshooting Guide: Reolink 4G Camera Not Registered on the Network |
| 5 | Network Connection Failed | The camera failed to connect to the 3G/4G network. | Reolink 4G Camera Not Connecting |
| 6 | Network Connection Succeeded | The camera is connected to the 3G/4G network successfully | Troubleshooting Guide: Reolink 4G Camera Prompts "Network Connection Succeeded" but Fails to Connect on App/Client |
| 7 | The SIM card is locked with a PIN | The SIM card is locked with a PIN | How to Unlock Sim Card |
Can I Adjust the Volume of the Voice Prompt?
The volume of the camera's voice prompt is built-in with the firmware, and cannot be adjusted. If you find the volume of the voice prompt is low, please try to set up the camera in a quiet place.