Discover how adjusting Wi-Fi band preferences via the Reolink software can optimize your camera's network performance. You can seamlessly switch between 5GHz and 2.4GHz Wi-Fi frequency bands for optimal connectivity. Please refer to the following steps.
Applies to: TrackMix WiFi, Duo Floodlight WiFi, E1 Zoom (hardware version IPC_566 / IPC_NT14N), E1 Pro (hardware version IPC_566), E1 Outdoor Pro, E Series E560, RLC-523WA, RLC-811WA, W430
Note: Ensure you have the latest version of the Reolink software and the camera's firmware. (Check for firmware updates for your camera on Download Center – Reolink）
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Via Reolink App
Step 1. Enter your Reolink App and tap
to enter the camera's Settings, and then tap Wi-Fi.
Step 3. Tap Wi-Fi Band Preference, there are 3 options: Auto, Only 5GHz, Only 2.4GHz. If your router has dual-band Wi-Fi, you can choose the appropriate frequency band according to your needs.
Auto: The camera automatically selects a Wi-Fi frequency band for connection
Only 5GHz: Connects to the 5GHz band
Only 2.4GHz: Connects to the 2.4GHz band
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Via Reolink Client
Step 1. Go to Device Settings > Network > Wi-Fi Settings.
Step 2. Click Wi-Fi Band Preference on Wi-Fi Settings page which provides three options: Auto, Only 2.4GHz, and Only 5GHz. If your router supports a dual-band Wi-Fi network, you can choose the frequency that suits your needs.
Auto: Allows the camera to connect to any available Wi-Fi frequency channel
Only 5GHz: Connects to the 5GHz band
Only 2.4GHz: Connects to the 2.4GHz band
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Via Reolink Web browser
Applies to: TrackMix WiFi, Duo Floodlight WiFi, E1 Zoom (hardware version IPC_566 / IPC_NT14N), E1 Outdoor Pro, RLC-523WA, RLC-811WA
Access your device on the web browser. Click Settings at the top right corner.
Click Network > Wi-Fi Settings page. Locate the Wi-Fi Band Preference option, where you'll find three choices: Auto, Only 5GHz, and Only 2.4GHz. If your router supports dual-band Wi-Fi, select the appropriate frequency band according to your preferences:
Auto: Allow the camera to automatically select a Wi-Fi frequency channel for connection
Only 5GHz: Connects to the 5GHz band
Only 2.4GHz: Connects to the 2.4GHz band
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Via Monitor (Reolink Wi-Fi NVR)
Applies to: RLN12W
Step 1. Log in to your NVR via the monitor, and go to the Settings page. Go to Network > Wi-Fi > Settings.
Step 2. Click NVR Wi-Fi under Saved network(s) and the Wi-Fi Band Preference window will pop up. There are three options: Auto(Recommend), Only 5GHz, and Only 2.4GHz. Select the appropriate frequency band according to your needs.
Auto: The camera can select any Wi-Fi frequency band to connect
Only 5GHz: Connects to the 5GHz band
Only 2.4GHz: Connects to the 2.4GHz band
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If you have any other questions, please click the link Submit a request to contact Reolink Support.