Introduction to Reolink's File Encryption Feature

In response to customers' demands for encrypted security cameras, Reolink has introduced a new feature called File Encryption. This new feature is integrated into the Reolink Home Hub and will be extended to other products in the future.

Applies to: Reolink Home Hub Pro, Reolink Home Hub, Reolink Altas PT, Reolink Altas PT Ultra.

What is video File Encryption?

File Encryption is a technology that encrypts video recordings, preventing unauthorized access to the content. It is a crucial tool for protecting private data and sensitive information.

How does Reolink File Encryption encrypt a video?

When File Encryption is enabled, video recordings are encrypted. If someone removes the SD card/hard drive and tries to play the videos on a computer, they will need to enter a password. In the event that the Home Hub is lost or stolen, and someone attempts to access the recordings inside, they will face the login password barrier. If they cannot log in, they might opt to reset the Home Hub to factory settings. However, even if the Hub is accessible via the app after a reset, the previous video recordings will remain encrypted. Only by entering the correct password can one view the recordings.

How to encrypt a video on Reolink app?

• Reolink App

  Step 1: Tap and navigate to the settings interface of your Reolink Home Hub on the app, and then tap on "File Encryption."

  

  Step 2: Enable the File Encryption feature, enter the default admin password for your Reolink Home Hub, and then tap "Confirm".

  

  Step 3: Set a password code and a password hint. Both fields are mandatory. The password must be at least 8 characters long and include a minimum of three character types from the following: uppercase letters, lowercase letters, numbers, and special characters. Tapping "Save" will activate the file encryption feature, and new video recordings will be encrypted.

  

  Step 4: To disable the feature, tap "Close" and enter the default admin password of your Home Hub. Alternatively, you can reset the password code by tapping "Reset Code."

  

  When the File Encryption feature is enabled, normally you don’t need a code to access your video via your app because the code is remembered once you set it.

  However, if your Hub is reset to factory settings, the encryption code will be cleared and not remembered by the App. After the Hub finishes reinitialization, people who want to access the previously encrypted videos will be prompted with "The file is encrypted" and will need to enter the password code to access the video content.

  

• Reolink Client

  Step 1: Click and navigate to the settings interface of your Reolink Home Hub on the Reolink Client, and then tap on "File Encryption."

  

  

  Step 2: Enable the File Encryption feature, enter the default admin password for your Reolink Home Hub, and then click "Confirm".

  

  Step 3: Set an encryption code and a code hint. Both fields are mandatory. The password must be at least 8 characters long and include a minimum of three character types from the following: uppercase letters, lowercase letters, numbers, and special characters. Clicking "Confirm" will activate the file encryption feature, and new video recordings will be encrypted.

  Step 4: To disable the feature, click on "Disable File Encryption" and enter the default admin password of your Home Hub. Alternatively, you can reset the password code by clicking on "Reset Code."

  

  When the File Encryption feature is enabled, normally you don’t need a code to access your video via your Reolink Client because the code is remembered once you set it.

  However, if your Hub is reset to factory settings, the encryption code will be cleared and not remembered by the Reolink Client. After the Hub finishes reinitialization, people who want to access the previously encrypted videos will be prompted with "The file is encrypted" and will need to enter the encryption code to access the video content.

  

  

Note about File Encryption

When setting up File Encryption for the first time, keep the password properly. If you forget the password, you cannot retrieve it.

By implementing File Encryption, Reolink ensures that customers' video recordings remain secure and inaccessible to unauthorized individuals, providing peace of mind with an encrypted home security system.